13Finishing the Implementation: Measuring the Benefit
We would be less than honest if we did not admit that currently it is not truly possible to measure productivity gains in a manner that can withstand scientific scrutiny. There are certainly many explanations for such a claim, and the most compelling factor has to do with the essence of productivity itself. Let us try to capture the dilemma by examining a specific productivity improvement such as our implementation of Excelerator for analyst support.
Problems Associated with Measuring
Before we began this implementation, morale was poor and the situation was less than optimal in our organization. We were nevertheless enhancing our systems and developing new ones. Were these systems delivered ...
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