Adventures of an IT Leader

EPILOGUE

We wrote the IVK story to be representative, in essence if not in detail, of the experiences of many companies as they struggle to manage IT-based capabilities at the beginning of the twenty-first century. Jim Barton’s odyssey represents, albeit in compressed form, the journey of IT managers as they strive to lead their companies’ efforts in this area. It is exceedingly important, we believe, that managers, regardless of their degree of technical training, be more introspective about these kinds of issues, stories, experiences, and adventures.

IT—especially with its role so greatly enlarged by the arrival of the Internet—has changed not only how we work and conduct business, but also how we (and our customers) play, how we consume, and ...