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Advancing the Service Sector with Evolving Technologies

Book Description

Measuring progress in the service sector is closely linked to the ability to develop and implement information systems. As the service sector continues to grow, it is important to investigate what drives the production of intangible goods and overall economic health.Advancing the Service Sector with Evolving Technologies: Techniques and Principles provides a forum for practitioners and researchers to discuss the application of information systems to service creation, modeling, and evolution. Covering foundational concepts and innovations in service management, service-oriented computing, strategic information systems, and Web services, this collection of research aims to shape future research and promote further growth of the service sector.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Preface
    1. The Current State, Objective and Future Trends of Green IT for Services
  5. Chapter 1: Predicting Ambulance Diverson
    1. ABSTRACT
    2. BACKGROUND
    3. LITERATURE REVIEW
    4. SELECTION AND EVALUATION OF METHODOLOGY
    5. DISCUSSION
  6. Chapter 2: Hybrid Value Creation in the Sports Industry
    1. ABSTRACT
    2. INTRODUCTION
    3. Developing the mobile sports companion
    4. Summary and Outlook
    5. Limitations of the Study
  7. Chapter 3: Connect Time Limits and Performance Measures in a Dial-up Modem Pool System
    1. ABSTRACT
    2. INTRODUCTION
    3. LITERATURE REVIEW
    4. RESEARCH DESIGN AND METHODOLOGY
    5. RESULTS
    6. SUMMARY AND FUTURE RESEARCH
  8. Chapter 4: ICT Usage by Greek Accountants
    1. ABSTRACT
    2. INTRODUCTION
    3. PREVIOUS RESEARCH
    4. METHODOLOGY
    5. RESULTS
    6. CONCLUSION
  9. Chapter 5: Exploring the Adoption of Technology Driven Services in the Healthcare Industry
    1. ABSTRACT
    2. INTRODUCTION
    3. LITERATURE REVIEW
    4. METHODOLOGY
    5. RESULTS
    6. DISCUSSION
    7. CONCLUSION
    8. APPENDIX A: INTERVIEW QUESTIONS
    9. APPENDIX B: DIALOGUE BETWEEN PATIENT/PHYSICIAN AND THE SERVICE
    10. APPENDIX C: DATA EXTRACTED FROM THE INTERVIEWS (Table 7)
  10. Chapter 6: Temporal Aspects of Information Technology Use
    1. Abstract
    2. Introduction
    3. LITERATURE REVIEW
    4. Hypothesis Development
    5. METHODS
    6. Results
    7. Discussion and Implications
  11. Chapter 7: Implementation Success Model in Government Agencies
    1. Abstract
    2. Introduction
    3. Theoretical Background
    4. Methodology
    5. Discussion and Conclusion
    6. Appendix: Survey Instrument
  12. Chapter 8: SERREA
    1. Abstract
    2. Introduction
    3. State of the Art
    4. Implementation
    5. Case Study
    6. Evaluation
    7. Conclusion and Future Work
  13. Chapter 9: Mass Customisation Models for Travel and Tourism Information e-Services
    1. Abstract
    2. Introduction
    3. Mass Customisation: Concept, Drivers and Implementation
    4. Mass Customisation Typologies: A Customer Centric Approach
    5. Variables Moderating the User Impact and Customer Value of MC Information Service: Implications for Future Research
    6. Conclusion
  14. Chapter 10: Technology Fears
    1. Abstract
    2. Introduction
    3. Literature Review
    4. Loyalty Benefits
    5. Measuring Loyalty
    6. Categories of Loyalty
    7. Loyalty and Trust
    8. Method and Procedure
    9. Results and Discussion
    10. Discussion
    11. Conclusion and Implications
  15. Chapter 11: Predictive Models in Cybercrime Investigation
    1. Abstract
    2. Introduction
    3. Objectives and Scope
    4. Review of Cybercrime and Prevention
    5. Data
    6. Data Analysis
    7. Results and Discussion
    8. Summary and Conclusion
  16. Chapter 12: Deploying New Perspectives of Network Organizations for Chronic Diseases’ Integrated Management
    1. Abstract
    2. Introduction
    3. The Impact of ICTS vs. the Logics of Network
    4. Literature Review
    5. Methodological Remarks
    6. The Empirical Verification
    7. The General Care Path (As Is)
    8. Network Developments
    9. Conclusions and Future Prospects
  17. Chapter 13: Marketing and Reputation in the Services Sector
    1. Abstract
    2. Introduction
    3. Marketing Practices and Reputation in the Higher Education Sector
    4. The Singaporean Tertiary Education Environment
    5. South African Universities
    6. Problem Statement
    7. Objective of the Study
    8. Research Methodology
    9. Findings of the Study
    10. Conclusion and Recommendations
  18. Chapter 14: Data Mining in Nonprofit Organizations, Government Agencies, and Other Institutions
    1. Abstract
    2. Introduction
    3. Background
    4. Benefits of Data Mining in Public Administration
    5. Barriers of Data Mining in Public Administration
    6. Future Trends and Research Directions
    7. Conclusion
  19. Chapter 15: Understanding Expectations, Perceptions and Satisfaction Levels of Customers of Military Engineer Services in India
    1. Abstract
    2. Introduction
    3. Literature Review
    4. Research Methodology
    5. Data Analysis, Interpretation and Findings
    6. Summary of Findings
    7. Conclusion
  20. Chapter 16: Service Registry Design
    1. Abstract
    2. Introduction
    3. Design Methodology
    4. Business Requirements
    5. Process Requirements
    6. Infrastructure and Prototype Design
    7. Exploitation and Evaluation
    8. Conclusion
  21. Chapter 17: Operational Performance Analysis of a Public Hospital Laboratory
    1. Abstract
    2. Introduction
    3. Study Background
    4. Research Methods
    5. Model Development
    6. Results and Analysis
    7. Validation
    8. Conclusion and Policy Implications
    9. Appendices
  22. Chapter 18: A Mashup Application to Support Complex Decision Making for Retail Consumers
    1. Abstract
    2. Introduction
    3. Background and Research Hypotheses Development
    4. Research Methodology
    5. Results and Discussion
    6. Conclusion
    7. Appendix
  23. Chapter 19: Using the Critical Incident Technique to Identify Factors of Service Quality in Online Higher Education
    1. Abstract
    2. Introduction
    3. Service Quality in Higher Education
    4. Evaluation of Service Quality in Online Higher Education
    5. The Critical Incident Technique
    6. Research Scenario and Research Methodology
    7. Experimental Results
    8. Practical Applications
    9. Future Work
    10. Conclusion
  24. Compilation of references
  25. About the Contributors
  26. Index