Evaluating the ROI of Coaching in a Government Agency

Michelle had been very pleased about how well the coaching initiative had been received in her department. The first eighteen section managers had mostly completed their initial eight months of coaching, and though there had been a few hiccups at first, most everyone felt that they gained value from their coaching relationships. Being a government agency, there was some initial hesitation from her boss, Barry, the department head, about how well coaching would translate to the public sector. Specifically, most of the section heads seemed “set in their ways” and not very open to new ideas or approaches.

In fact, Michelle felt so positive about the coaching that she was going to recommend to ...

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