Chapter Twelve

EVALUATING THE EFFECTIVENESS OF COACHING

A Focus on Stakeholders, Criteria, and Data Collection Methods

Katherine Ely and Stephen J. Zaccaro

As executive coaching continues to become a popular approach to leadership development, researchers and practitioners have become more interested in evaluating the effectiveness of coaching engagements in order to better understand the coaching process, and determine how coaching engagements can be improved. In addition, as organizations tighten their budgets, they are becoming increasingly concerned about the effectiveness of coaching engagements relative to their costs as they make decisions about resource allocations.

Although there is a high level of interest in evaluating coaching, guidance ...

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