Foreword
Software has one goal: simplify. If there’s a workflow that can be optimized or automated, data that can be stored or processed more efficiently, software steps in to fill the job. While simplifying, software must not introduce undo complexity, and therefore should install with minimal user interaction, seamlessly integrate services and data from other applications and multiple sources, and be resilient to changes in its software and hardware environment. For the most part, software magically just works.
However, while software strives to simplify the experiences of end users and administrators, it has become more and more complex. Whether it’s the amount of the data they work with, the number of applications with which they communicate, ...
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