Advanced Software Testing - Vol. 1, 2nd Edition, 2nd Edition

001Informal Use Case

The following informal use case applies for typical transactions in the HELLOCARMS System:

1. A Globobank Telephone Banker in a Globobank Call Center receives a phone call from a Customer.
2. The Telephone Banker interviews the Customer, entering information into the HELLOCARMS System through a Web browser interface on their Desktop. If the Customer is requesting a large loan or borrowing against a high-value property, the Telephone Banker escalates the application to a Senior Telephone Banker who decides whether to proceed with the application.
3. Once the Telephone Banker has gathered the information from the Customer, the HELLOCARMS System determines the credit-worthiness of the Customer, using the Scoring Mainframe.
4. Based on ...