38. Supervisor and Management Loads
When supervisors spend much of their time doing tasks instead of supervising and coaching, project work often takes longer to complete. When managers do not have sufficient time to think, problems linger and often worsen. Consider the following example:
The company is a leader in the implementation of radio and wireless systems on the U.S. east coast. It has three types of work— unscheduled (some of which are true client emergencies and all of which are urgent in the clients’ eyes), scheduled short term (typically less than two weeks, and the work is of a highly repetitive nature), and scheduled long term (more than two weeks and often several months). There are no resources dedicated to ...