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Advanced Multi-Project Management by Kathleen Austin, Gerald Kendall

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24. Operations versus Project Responsibility—Resource Insulation

The Premise

The last chapter talked about insulating projects from variability. You may be asking yourself, “What is ‘resource insulation’ and why is it important?” Resources, whether people, facilities, or capital equipment, are available in limited quantities. In many organizations, the same resources that perform project tasks also have non-project work responsibilities. This non-project work is crucial for the organization’s operational (day-to-day) success. This is another, often major conflict for project and resource managers as well as operational managers! This chapter uncovers some successful approaches for us to protect or insulate our resources so that all the ...

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