As with any technology, problems will arise during a Cisco Security Agent (CSA) deployment. Knowing what tools are available and how to use them to troubleshoot problems with CSA helps immensely. At the end of this chapter, you will also understand common problems with the systems and services that CSA relies on, such as Domain Name System (DNS) and SQL Server. This chapter examines:
Troubleshooting common issues
Troubleshooting tools available to NOC personnel
Tools installed with the agent
Troubleshooting Cisco Security Agent Management Console (CSA MC) SQL Server 2000 issues
Contacting Cisco for support
Most CSA problems you encounter are caused by a short list of problems that repeatedly occur. ...