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Advanced Host Intrusion Prevention with CSA by Chad Sullivan, - CCIE No. 6394, Jeff Asher, Paul Mauvais

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Chapter 11. Troubleshooting Methodology

As with any technology, problems will arise during a Cisco Security Agent (CSA) deployment. Knowing what tools are available and how to use them to troubleshoot problems with CSA helps immensely. At the end of this chapter, you will also understand common problems with the systems and services that CSA relies on, such as Domain Name System (DNS) and SQL Server. This chapter examines:

  • Troubleshooting common issues

  • Troubleshooting tools available to NOC personnel

  • Tools installed with the agent

  • Troubleshooting Cisco Security Agent Management Console (CSA MC) SQL Server 2000 issues

  • Contacting Cisco for support

Common Issues

Most CSA problems you encounter are caused by a short list of problems that repeatedly occur. ...

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