This chapter explores the different types of documentation needed for a successful deployment, ongoing support, and maintenance of Cisco Security Agent (CSA) within your enterprise.
This chapter covers the following topics:
Integration with security policy documentation
Proper use of change control for management of CSA
Integration into quality assurance documentation and processes, including:
—Software upgrades and new software acquisition
—Hardware platform testing
Documentation of support contacts and escalation procedures
No one looks forward to it, but with patience and proper documentation you can avoid common pitfalls or headaches related to the ongoing care and feeding of your CSA deployment. ...