Advanced Case Management with IBM Case Manager

Preface

Organizations face case management challenges that require insight, responsiveness, and collaboration. IBM® Case Manager, Version 5.1, is an advanced case management product that unites information, process, and people to provide the 360-degree view of case information and achieve optimized outcomes. With IBM Case Manager, knowledge workers can extract critical case information through integrated business rules, collaboration, and analytics. This easy access to information enhances decision making ability and leads to more successful case outcomes. IBM Case Manager also helps capture industry best practices in frameworks and templates to empower business users and accelerate return on investment.

This IBM Redbooks® publication introduces ...