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Advanced Case Management with IBM Case Manager by Monique Ruggiero, Mike Prentice, Balunaini Prasad, Michael Oland, Tom Ko, Michael Kirchner, Wei-Dong Zhu

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External Data Service Framework
IBM Case Manager offers an improved and easier-to-use data integration across systems that provides a seamless and consolidated view of a case. You can configure an IBM Case Manager solution to reference data that is stored in an external system, such as a customer relationship management (CRM) system.
This chapter introduces the external data service framework and describes how it can be used to initialize case data in IBM Case Manager.
This chapter includes the following sections:

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