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Advanced Case Management with IBM Case Manager by Monique Ruggiero, Mike Prentice, Balunaini Prasad, Michael Oland, Tom Ko, Michael Kirchner, Wei-Dong Zhu

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Integration points
Typically case management systems are not stand-alone systems. Depending on the industry and the type of application, a case management system can be integrated with back-end systems, databases, and other business applications. Integration with the external systems can be achieved in many ways. Often, it depends on the integration points, and tools available for the systems involved.
This chapter describes at a high level the different application programming interfaces (APIs) and other integration points supported by IBM Case ...

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