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Advanced Case Management with IBM Case Manager by Monique Ruggiero, Mike Prentice, Balunaini Prasad, Michael Oland, Tom Ko, Michael Kirchner, Wei-Dong Zhu

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Designing case management solutions
This chapter addresses how to design solutions with IBM Case Manager. It covers the various approaches, alternatives available, and key considerations. The Complaint Management example is used to illustrate the design process. This chapter is intended to help the solution designer to plan and design a solution. It addresses design principles and gives an overview of the range of tools and features that can be involved in building an IBM Case Manager solution.
This chapter includes the following sections:

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