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Advanced Case Management with IBM Case Manager by Monique Ruggiero, Mike Prentice, Balunaini Prasad, Michael Oland, Tom Ko, Michael Kirchner, Wei-Dong Zhu

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Case management concept
This chapter introduces the basic concepts of case management, including those aspects of case management that make it unique compared with other types of business applications. The relationship between case management and enterprise content management, collaboration, and business process management are also explored. Finally, the concept of case management solutions is introduced.
This chapter includes the following sections:

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