58. Cool Hand Luke
“Confrontation 2” by Chaim Koppelman, used with permission
A legitimate conflict is interpreted as a “failure to communicate.”
Just as it is an error to assume that knowledge work can have no emotional content, so it is an error to misattribute a colleague’s upset. Mis-attribute is something we do all the time. The most common form of misattribution is to blame any failure to harmonize on poor communication. This is the ultimate scapegoat. Even the most un-self-critical organizations are willing to blame themselves for lousy communication skills. As consultants, we often find ourselves on the receiving end of this self-critique, ...
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