57. “There’s No Crying in Baseball!”
The organization’s culture drives conflict underground by discouraging displays of emotion.
I once had an acquaintance from an ad agency remark to me, “It must be wonderful to work in software development where people never have occasion to get mad at each other.”
—TDM
From the outside, the software industry must seem like a haven from emotional display; from the inside, it looks entirely different. Emotions are often high, and there is a lot of passion over matters that, except to insiders, wouldn’t seem to justify any passion at all. In this respect, software is similar to many other kinds of knowledge work. ...
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