50. The Empty Chair
No individual is accountable for the conceptual integrity of the entire user experience.
Some time ago, I was working with a company developing security systems. The company’s new product generation was to have speech input and output in addition to the touch-screen interface on its line of small devices. Therefore, management had set up two user-interface teams: one responsible for the touch screens and one responsible for the audio interface. These two teams were located in different cities working off their feature lists without ever questioning the overall business process that the devices were meant to support. Looking at the project from the outside, one could immediately see that more discussion between the two would ...
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