15. I Gave You a Chisel. Why Aren’t You Michelangelo?

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The manager buys tools in the subconscious hope they can bestow skills upon the team.

Software tools are often sold by bright-eyed young men who make extravagant promises about the tool’s effect on productivity and the powers it will bring to those who use it. It is safe to say that most consumers see through the exaggerations of advertisers’ promises—effortless weight loss; learn a new language while you sleep—but the ability to separate reality from illusion sometimes deserts harassed IT managers.

These managers are under pressure to produce, and they have too few resources to do so. An automated ...

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