The organization believes that frenzied activity is a sign of healthy productivity.
The phone rings.
“We really have to fix a requirements specification this week. Can you come and see what you can do with it?”
“What’s wrong with the specification?”
“We were in a hurry, so we got a bunch of new hires to write it. We think they don’t know what they’re doing.”
“Then wouldn’t it be more productive for us to coach them in writing requirements?”
“But we need the specification this week.”
“Okay, I’ll come tomorrow.”
Two hours later:
“Can you come and look at our estimates?”
“What happened to the specification?”
“We don’t have time. ...