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Active Citizen Participation in E-Government

Book Description

As governments across the world increasingly adopt information and communication technology to improve their efficiency and effectiveness, they are gradually providing opportunities for citizen participation and engagement online. The use of Internet technologies raises the possibility for large-scale e-democracy and enhances the degree and quality of public participation in government. Active Citizen Participation in E-Government: A Global Perspective focuses on the issues and challenges involving adoption and implementation of online civic engagement initiatives globally and will serve as a valuable guide to governments in their efforts to enable active citizen participation. This book details the efforts of governments and public agencies in providing proper channels for engaging their citizens and presents a wide range of research on approaches undertaken by governments across the world in facilitating active citizen participation online.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. Editorial Advisory Board
  5. Preface
  6. Chapter 1: Reconfiguring Performance Information Linking with Accountability
    1. ABSTRACT
    2. INTRODUCTION
    3. PERFORMANCE MEASUREMENT LINKING WITH ACCOUNTABILITY
    4. CONCLUSION
  7. Chapter 2: E-Gov and Transparency in NJ Counties
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. MAIN FOCUS OF THE CHAPTER
    5. FUTURE RESEARCH DIRECTIONS
    6. CONCLUSION
    7. APPENDIX A: TRANSPARENCY CHECKLIST: SUNSHINE REVIEW2
    8. APPENDIX B: TOP TEN STATES IN COUNTY TRANSPARENCY: SUNSHINE REVIEW PROJECT3
    9. APPENDIX C: ORGANIZATIONS IN NEW JERSEY CONCERNED WITH TRANSPARENCY
    10. APPENDIX D: NEW JERSEY TRANSPARENCY INDEX: MEASURES OF TRANSPARENCY
    11. APPENDIX E: NEW JERSEY OPEN PUBLIC RECORDS ACT
  8. Chapter 3: Transparency Issues in E-Governance and Civic Engagement
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. TRANSPARENCY, CIVIC PARTICIPATION, E-GOVERNANCE, AND THE CHANGING STATE
    5. E-GOVERNANCE AND WEB 2.0
    6. WEB 2.0, GOVERNANCE, AND CONTEXT
    7. E-GOVERNANCE CURRENT STATUS
    8. SOLUTIONS AND RECOMMENDATIONS
    9. FUTURE RESEARCH DIRECTIONS
    10. CONCLUSION
  9. Chapter 4: Measuring and Improving Information-Based Government Websites
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. ISSUES, CONTROVERSIES, PROBLEMS
    5. SOLUTIONS AND RECOMMENDATIONS
    6. FUTURE RESEARCH DIRECTIONS
    7. CONCLUSION
  10. Chapter 5: Online Political Participation in the 2008 U.S. Presidential Election
    1. ABSTRACT
    2. INTRODUCTION
    3. THEORETICAL, CONCEPTUAL, AND EMPIRICAL CONSIDERATIONS
    4. ANALYSIS: PATTERNS AND PREDICTORS OF THE DEMOGRAPHIC DIVIDE
    5. DISCUSSION
    6. CONCLUSION
  11. Chapter 6: Power and Identity among Citizens in Networked Societies
    1. ABSTRACT
    2. INTRODUCTION
    3. POLITICAL PARTICIPATION AND GOVERNANCE IN DIGITAL AND NETWORKED LATE MODERNITY
    4. CONCLUSION: TOWARDS A CRITICAL STUDY OF CULTURAL E-GOVERNANCE
  12. Chapter 7: A Systems Theory Approach to Electronic Voting Complexity
    1. ABSTRACT
    2. INTRODUCTION
    3. PARTICIPATION IN AN ELECTRONIC DEMOCRACY
    4. SYSTEMS THINKING
    5. SSM FOR ELECTRONIC VOTING
    6. CONCLUSION
  13. Chapter 8: Educational and Democratic Potential of Digital Games in e-Government
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. SERIOUS GAMES FOR LEARNING WHAT TO DO
    5. FUTURE RESEARCH DIRECTIONS
    6. CONCLUSION
  14. Chapter 9: Managing Interactional Performance in E-Government
    1. ABSTRACT
    2. INTRODUCTON
    3. BACKGROUND
    4. MEDIA PREFERENCES OF CITIZEN-USERS: A CONTINGENT APPROACH
    5. INTERACTIONAL JUSTICE IN E-GOVERNMENT
    6. STRATEGIES FOR IMPROVING INTERACTIONAL PERFORMANCE IN PUBLIC E-SERVICE DELIVERY
    7. FUTURE RESEARCH DIRECTIONS
    8. CONCLUSION
  15. Chapter 10: Social Networks, Civic Participation, and Young People
    1. ABSTRACT
    2. INTRODUCTIONi
    3. CIVIC PARTICIPATION: A GENERAL FRAMEWORK
    4. THE USE AND CONSUMPTION OF SOCIAL MEDIA AMONGST YOUNG PEOPLE
    5. THE INFLUENCE OF SOCIAL NETWORK CONSUMPTION ON CIVIC PARTICIPATION
    6. FINAL THOUGHTS
  16. Chapter 11: Innovative Processes and Managerial Effectiveness of e-Procurement in Healthcare
    1. ABSTRACT
    2. INTRODUCTION
    3. REFERENCE LITERATURE
    4. CHARACTERISTICS AND INSTRUMENTS OF THE MODEL OF E-PROCUREMENT ADOPTED IN ITALY
    5. HEALTHCARE EXPENSES AND E-PROCUREMENT
    6. THE MODALITY OF OPERATION OF THE MODEL OF PURCHASING MANAGEMENT
    7. CONCLUSION
  17. Chapter 12: European Public E-Procurement
    1. ABSTRACT
    2. INTRODUCTION AND BRIEF LITERATURE REVIEW
    3. RESEARCH METHODOLOGY
    4. E-PROCUREMENT: A EUROPEAN OUTLOOK
    5. EUROPEAN CENTRAL PURCHASING BODIES
    6. THE ITALIAN EXPERIENCE
    7. ANALYSIS AND REFLECTION
    8. CONCLUSION
  18. Chapter 13: Civic Engagement and E-Governance in Gauteng
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. BOUNDED SYSTEM OF GAUTENG STUDY
    5. GAUTENG INFORMATION SOCIETY STUDY: METHODOLOGICAL APPROACH
    6. THE STATE OF E-DEVELOPMENT AS THE BASIS FOR ELECTRONICALLY MEDIATED CIVIC ENGAGEMENT
    7. SME EXCLUSION FROM INFORMATION SOCIETY PRODUCTION
    8. E-GOVERNANCE AS A VEHICLE FOR CIVIC ENGAGEMENT
    9. INFORMATION INFRASTRUCTURE AND PUBLIC POLICY
    10. RECOMMENDATION: FOCUS ON UNIVERSAL HOUSEHOLD BROADBAND SERVICE
    11. FUTURE TRENDS AND CONSIDERATIONS
    12. CONCLUSION
  19. Chapter 14: Implications of e-Government in Botswana in the Realm of e-Participation
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. E-GOVERNMENT IN BOTSWANA
    5. FUTURE RESEARCH DIRECTIONS
    6. CONCLUSION
  20. Chapter 15: Impact of Internet Use on Civic Engagement in Chinese Rural Areas
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. DATA, METHODOLOGY, AND MAIN FINDINGS
    5. CONCLUSION
  21. Chapter 16: Rural E-Governance through the “Panchayati Raj” Institutions in India
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. RURAL E-GOVERNANCE THROUGH PANCHAYATI RAJ INSTITUTIONS (PRI)
    5. E-GOVERNANCE THROUGH PRIs IN INDIA: ISSUES AND CHALLENGES
    6. MEASURES NEEDED FOR EFFECTIVE E-GOVERNANCE THROUGH PRIs
    7. AN ASSESSMENT
    8. CONCLUSION
  22. Chapter 17: E-Engaging India
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. POLITICAL COMMUNICATION IN INDIA: OLD AND NEW CHANNELS
    5. E-ENGAGEMENT: THE PROFILE OF THE NEW VOTER, NEW MEDIA TECHNOLOGIES- INTERNET AND MOBILE MARKETING
    6. NARRATIVE ANALYSIS: E-ENGAGING THE ELECTORATE-CORPORATE AND CITIZENSHIP INITIATIVES DURING THE ELECTIONS
    7. DISCUSSION AND CONCLUSION
  23. Chapter 18: E-Government Policy Implementation in Brunei
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. GLOBAL AND REGIONAL SCENARIO
    5. CRITICAL FACTORS FOR GOOD E-GOVERNMENT POLICY IMPLEMENTATION
    6. E-GOVERNMENT INITIATIVES IN BRUNEI
    7. BRUNEI’S E–GOVERNMENT NATIONAL CENTRE (EGNC)
    8. SUPPORTIVE CORE VALUES IN BRUNEI
    9. E-GOVERNMENT IN SINGAOPORE
    10. KEY SUCCESS FACTORS IN SINGAPORE
    11. BRUNEI AND SINGAPORE: COMMON GROUNDS
    12. E-VISION AND GUIDING PRINCIPLES
    13. EDUCATIONAL DEVELOPMENT
    14. IT-LITERACY AND GOOD EXAMPLES
    15. SINGAPORE’S STRENGTH AREAS THAT BRUNEI MAY EMULATE IN STRATEGY IMPLEMENTATION
    16. ADOPTING TO E-LIFESTYLE
    17. THE SULTAN’S DISCONTENT
    18. CONCLUSION
  24. Chapter 19: Elucidating Online Structure for Democratic Legitimacy
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND INFORMATION
    4. LITERATURE REVIEW
    5. RESEARCH DESIGN AND METHODS
    6. RESULT AND DISCUSSION
    7. DISCUSSION
    8. FUTURE RESEARCH DIRECTIONS
    9. CONCLUSION
  25. Chapter 20: Citizen Participation through Municipal Websites
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. METHOD
    5. ANALYSIS
    6. CONCLUSION
  26. Chapter 21: Stepwise e-Participation
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. FORMER PARTICIPATORY PRACTICES IN THE IDEAL-EU REGIONS
    5. WORKFLOW CONCEPTION
    6. THE IDEAL-EU WORKFLOW AND TECHNICAL ARCHITECTURE
    7. DESCRIPTION OF THE TECHNICAL ARCHITECTURE
    8. IMPLEMENTATION
    9. AGENDA SETTING AND PRIOR ANALYSIS
    10. GETTING SUPPORT AND TOPIC REFINEMENT
    11. DISCUSSION AND DELIBERATION
    12. ORCHESTRATION AND EVALUATION
    13. EVALUATION
    14. LEGITIMACY
    15. SOCIAL VALUE
    16. EFFICIENCY
    17. PRODUCTIVITY
    18. CONCLUSION AND FUTURE WORK
  27. Chapter 22: Open Governance, Civic Engagement, and New Digital Media
    1. ABSTRACT
    2. INTRODUCTION
    3. FROM E-GOVERNMENT TO E-GOVERNANCE
    4. WEB 2.0, SOCIAL MEDIA, AND USER-GENERATED CONTENT
    5. NEW DIGITAL MEDIA FOR OPEN GOVERNANCE AND CIVIC ENGAGEMENT
    6. CONCLUDING REMARKS: TOWARDS A CONCEPT OF DIGITAL MEDIA-BASED GOVERNANCE AND ENGAGEMENT
  28. Chapter 23: Social Media Corporate Policies for Government Organizations
    1. ABSTRACT
    2. INTRODUCTION
    3. LITERATURE REVIEW
    4. CHAPTER PURPOSE AND METHODOLOGY
    5. BACKGROUND
    6. ANALYSIS
    7. FUTURE RESEARCH DIRECTIONS
    8. CONCLUSION
  29. Chapter 24: TT Connect
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. DIMENSIONS AND VARIABLES FOR TTCONNECT WEBSITE USABILITY ISSUES
    5. THEORETICAL AND APPLIED IMPLICATIONS
    6. HISTORICAL HIGHLIGHTS OF TRINIDAD AND TOBAGO
    7. E-READINESS: FINDINGS AND BENCHMARKING STUDY CONCLUSIONS
    8. THE USABILITY PERFORMANCE OF TTCONNECT PORTAL SITE
    9. FUTURE IMPLICATIONS, RECOMMENDATIONS, AND CONCLUSION
  30. Chapter 25: A Glimmer of Hope for Mass Media in a Liberal Democracy
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. NATIONALISM AND CREATING NATIONAL CULTURE
    5. MEDIA AS A PUBLIC SPHERE IN A LIBERAL DEMOCRACY
    6. APPROACHING IDEAL IN POLITICS: DELIBERATIVE DEMOCRACY
    7. THE NEW MEDIA AND NEW POTENTIAL FOR E-DEMOCRACY AND E-DELIBERATION
    8. DISCUSSION OF A WEBSITE TO EXEMPLIFY E-DEMOCRACY AND E-DELIBERATION
    9. BREATHING IN THE HARD LINE OF THE MASS MEDIA: FORMING A NEW PUBLIC SPHERE
    10. RESPECT FOR A PLURALISM: E-DELIBERATION IN NEW MEDIA
    11. SOLUTIONS AND RECOMMENDATIONS
    12. FUTURE RESEARCH DIRECTIONS
    13. CONCLUSION
  31. Chapter 26: Debate on E-Debate
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. RESEARCH FINDINGS
    5. CONCLUSION
  32. Chapter 27: Conceptualization of Trust in the e-Government Context
    1. ABSTRACT
    2. INTRODUCTION
    3. DEFINITION AND SEMANTIC OF THE TRUST
    4. ANTECEDENT FACTORS OF TRUST
    5. ANALYSIS OF THE FOCUS GROUP ONE
    6. ANALYSIS OF THE FOCUS GROUP TWO
    7. ANALYSIS OF THE FOCUS GROUP THREE
    8. COMPARATIVE ANALYIS OF THE GROUP THREE
    9. IMPLICATIONS FOR GOVERNMENTS
    10. FUTURE RESEARCH DIRECTIONS
    11. CONCLUSION
  33. Compilation of References
  34. About the Contributors
  35. Index