SO, YOU’VE BEEN WORKING on increasing your outsight by following some of the suggestions in the last three chapters. What happens next? How do these efforts add up to increase your leadership capacity? To answer these questions, you have to take a closer look at how change unfolds and at some of the common misconceptions about how it happens.
People often hope that they’ll have some sort of conversion experience: a moment when it all snaps into place, after which nothing is the same again. This image comes from the archetypal stories we heard when we were growing up: the biblical story of Saul on the road to Damascus, for example. Struck down from his horse by the hand of God, he instantaneously ...

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