7
OBSERVING
Be careful not to allow a little information seem like a revelation; it might lead you to an unenlightened solution.
 
We often refer to the way we used to make decisions as our ‘ready, fire, aim’ era of decision making.
Seems that every time I get an answer to a question, I learn there is even more that I don’t know!
 
 
 
 
 
Greg called both Presidents as soon as he ended the conversation with Stan. Each was happy to talk with Greg and made arrangements for a visit within two weeks. Greg then phoned Susan to update her on the seminar and on his planned visits to other companies.

Visit with Capital Equipment

Capital Equipment’s site was in Nashville, Tennessee. Greg invited Sara Miles and David Simpson to accompany him on the trip. Before they left, David briefed Sara on the Class A seminar he and Greg had attended. On entering Capital’s lobby, all three received visitor badges and were escorted to Bob Radcliff’s office, where they were introduced to Bob and to Dan Rogers, Vice President Supply Chain. Following introductions, Bob distributed the agenda for the day and kicked off the meeting.
“We’ve shaped the agenda to address your questions and interests. We’ll start with an introduction to our business and products; then we’ll tour our facilities to give you a feel for how things work here. Beyond that, we haven’t prepared a formal presentation. You came here to learn from us, but I can tell you that we intend to learn from you as well. We’ve captured each of your ...

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