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Accountability: Freedom and Responsibility Without Control

Book Description

Accountability shows how to get people in organizations to be more personally accountable for high performance in their work and for the success of the organization — without resorting to the traditional management systems that rely on control and manipulation. Contrasted with three other commonly used, accountability models, the authors recommend Personal Accountability over all others. The author show, that by gaining a higher sense of self-worth and autonomy, the quality of employee decision-making skills is greatly improved. They then outline the seven steps needed to attain Personal Accountability, including: surroundings, seeds of change, and style of leadership.

Lebow and Spitzer offer a new contribution to the area of organizational development, social psychology and the topic called "Accountability." The authors bring a new emphasis, new approach and a new philosophy to "accountability": how to give it to others and how to keep it going indefinitely. Existing books touch on portions of the Quadrant Four philosophy. Yet, none tell us "how" to do it. Accountability tells the reader what and how. Regarding each element or key to the wisdom behind Accountability, these authors help us sort out a piece to the puzzle.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. PROLOGUE A NEW JOURNEY BEGINS
  5. PART ONE
    1. 1 I’m Pedaling as Fast as I Can, But It’s Not Fast Enough!
    2. 2 The Courage to Make the Change
    3. 3 Which Would You Rather Work In—A Freedom-Based or a Control-Based Work Environment?
    4. 4 Do Incentives Really Motivate People? Or Are They Just a Quick Fix?
    5. 5 Is Job Security Related to a Corporate Culture’s Bottom Line?
      1. Negative Effects of Extrinsic Motivation
      2. Attributes of High-Performance Freedom-Based Operations
      3. “F” Cultures Generate the Big Bucks!
    6. 6 Do You Want to Be Controlled?
    7. 7 Can We Overcome Human Nature by Trying to Control People?
    8. 8 Three Activities That Establish a Freedom-Based Workplace
  6. PART TWO
    1. 9 The Transformation of National Stores: A Journey from the Old Control-Based Environment to the New Freedom-Based Workplace
      1. WELCOME TO NORDSTROM
    2. 10 The Wise Counsel
      1. The Two Major Roles of the Wise Counsel
      2. Great People
    3. 11 Creating the Right Conditions
    4. 12 Taking Personal Responsibility Is a Challenge for Everyone!
      1. Task Force Accomplishments
    5. 13 Transformation Begins with a Visionary Leader
    6. 14 The Freedom-Based Philosophy Is Adopted One Person at a Time
    7. 15 Owning Your Job Means No Excuses— The First Step to Freedom
    8. 16 Designing Your Job Means You Have the Power to Choose!
      1. Designing Flexible Systems
    9. 17 Finding Great People
  7. EPILOGUE PETE WILLIAMS: A NEW JOURNEY BEGINS
  8. THE FREEDOM SURVEY™ (FS™)
    1. Scoring the Freedom Survey™
    2. Interpreting Your Freedom Survey Score
  9. NOTES
  10. GLOSSARY
  11. INDEX
  12. ACKNOWLEDGMENTS
  13. ABOUT THE AUTHORS
  14. ABOUT THE COMPANY
  15. Berrett-Koehler Publishers