Case in Point: Charlotte

Let's consider the case of Charlotte, which illustrates how coaches can encourage career planners to leverage their strengths. Charlotte was a first-line leader who had identified as a weak area in need of improvement the difficulty she had in creative problem solving. As part of her development plan, Charlotte expressed an interest in taking part in a process improvement team that would be working over the course of a year to test and implement a new enterprise-wide software system across her company's several businesses. With this “weak area” in mind, Charlotte approached her manager and suggested that they explore ways in which she could contribute to the improvement team during its initial brainstorming stage. While ...

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