O'Reilly logo

Accelerating Customer Relationships: Using CRM and Relationship Technologies™ by Ronald S. Swift

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 8. Critical Success Factors for CRM and DW

When formulating objectives for an enterprise or even a project, there should always be a set of specific criteria for success. Until the latter part of the twentieth century, the phrasing of these objectives, or goals, into a concise set of measurements and known (or communicated) achievement-oriented statements did not become prevalent. The term now commonly used is Critical Success Factors (CSF).

In this chapter, you will read about numerous suggestions on “success criteria” and “questions” to ask your providers/vendors/partners that should enable you to increase your success rate of implementations and also your contribution to your enterprise. These viewpoints are included to assist you in ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required