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Accelerating Customer Relationships: Using CRM and Relationship Technologies™ by Ronald S. Swift

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Appendix A. End Notes and Acknowledgments

Author’s End Notes

Special thanks go to the many customers, present associates and partners, former employees and advisors, and experienced business users in CRM, Data Warehousing, Decision Support, Business Intelligence, Executive Information Systems, and interactive marketing systems who participated in interviews and discussions with the author.

These included many seminar on-stage interviews, panels, and business conferences, in dozens of cities throughout the world, and the video studio interview series of 1998 and 1999. In addition, many of the individuals who are listed in the front of this book were also direct contributors of white papers, articles, professional knowledge, ideas, presentations, ...

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