The full transcript of Software Diagnostics Services training with 25 step-by-step exercises, notes, source code of specially created modelling applications and more than 100 questions and answers. Covers more than 50 crash dump analysis patterns diagnosed in 32-bit and 64-bit process, kernel and complete memory dumps. Learn how to analyse application, service and system crashes and freezes, navigate through memory dump space and diagnose heap corruption, memory leaks, CPU spikes, blocked threads, deadlocks, wait chains, and much more. The training uses a unique and innovative pattern-driven analysis approach to speed up the learning curve. Prerequisites: Basic Windows troubleshooting. Audience: software technical support and escalation engineers, system administrators, security professionals, software developers and quality assurance engineers. The 3rd edition was updated to the latest version of WinDbg from Debugging Tools for Windows and includes news exercises for Windows 7 and Windows 8.1 crash dumps.