To establish what we presented in Part I, we had to go beyond case studies and stories and into rigorous research methods. This allowed us to identify the practices that are the strongest predictors of success for all organizations of any size in any industry.
In the first part of the book, we discussed the results of this research program and outlined why technology is a key value driver and differentiator for all organizations today. Now, we present the science behind the research findings in Part I.
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