Useful Hardware and Software Tools

The A+ Certification Exam's troubleshooting content expects you to know the use of basic diagnostic devices, so a review of this section will be useful before your exam. The following list of items also provides you with a handy reference for what you should bring on service calls.

Tools

The following tools should be a part of every technician's toolkit. You can buy tool-kits that contain many of these items, but don't hesitate to supplement a kit you already have with additional items from this list or other items you find useful. Figure 22.1 illustrates many of these tools.

  • Hex drivers— Use for opening and closing cases and securing and removing cards and motherboards; non-magnetic preferred.

  • Phillips and ...

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