Determining Whether a Problem Is Caused by Hardware or Software
The oldest dilemma for any computer technician is determining whether a problem is caused by hardware or software. The widespread use of Windows operating systems makes this problem even more acute than it was when MS-DOS was the predominant standard, because all hardware in a Windows system is controlled by Windows device drivers.
The troubleshooting cycle is a method that you can use to determine exactly what part of a complex system, such as a computer, is causing the problem.
The first step is to determine the most likely source of the problem. The client interview will help you determine which subsystem is the best place to start solving the problem. In the previous example, ...
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