Chapter 1. Setting Course to the Clouds

If you have tried to hire any IT folks lately, you may notice that a) it is difficult to find and keep staff, and b) once you are staffed, they may not always be all that productive. Part of the reason is that the skill set required to put the average organization’s IT on the burner is so massive and complex, that the staff may only perform one or two of the critical functions on a monthly basis, not on a weekly basis, much less a daily basis. As a result, when you hear of a computer installation gone wrong or having to scratch something and start over “now that we have it right,” there is a common theme: core competencies.

You don’t develop competence by performing something every week or so. You have to ...

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