I have nothing but confidence in you—and not much of that!
Leadership must move from the performance appraisal system to appraisal of the performance of the system.
Ronald D. Moen, Quality Progress
Coaching. Once a buzzword metaphor, it now capsulizes everything a good supervisor is supposed to do. It’s an easy concept to endorse because it has no particular meaning—it means one thing to one person and something else to another. Rarely do we take time to think about or clearly state what we mean by coaching. Nor do we ask the important questions: Through coaching, what are we trying to accomplish? What are its processes? And who is responsible to ensure that people get the coaching they ...