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ABCs of z/OS System Programming Volume 8 by Peter Hilger, Paul Rogers

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Problem resolution steps
As a system programmer the important part of your job is to keep your system running and avoid application slowdowns or outages. If an error or problem occurs you should be able to collect all necessary information and documentation to fix it or to ask for assistance providing the collected documentation. If you need IBM support you should provide also a severity indication depending on the system impact. You should be able to find a search argument according to the error information to check for known problems or calling ...

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