13Virtual Negotiating for WomenWhen You Cannot Be There in Person

One of the things I noticed was that the moment there was any kind of audio attached to virtual reality, it really improved the experience.

—THOMAS DOLBY

When I was vice president of labor and employee relations at Macy’s, in the days before cell phones were commonplace, I needed to speak with the company’s CEO about an unexpected development in an ongoing labor negotiation. At the time he was vacationing at a secluded resort in Mexico that had no telephone service. So we literally had to get someone from the nearest town to go up the mountain and bring him back to the town so that he could call us from a local pay phone. To someone coming of age now, in a world where we are ...

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