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A Sysadmin's Guide to Navigating the Business World

Book Description

This is a book about how system administrators can better support the strategic goals of the workplace. Aligning IT processes and infrastructure with "business" is a topic that has been largely ignored in the past, and we have set out to correct that.

Table of Contents

  1. Cover Page
  2. Booklets in the Series
  3. Title Page
  4. Copyright
  5. Contents
  6. Acknowledgments
  7. Preface
  8. Chapter 1. The Problem
    1. 1.1 A Tale of Two Worlds
    2. 1.2 Business Alignment Research
    3. 1.3 The IT Landscape Today
    4. 1.4 The Human Condition in Stereotypes
    5. 1.5 Whose Responsibility Is It to Align?
    6. 1.6 Is There Any Science Here?
    7. 1.7 The Goal of the Book
    8. To Do
  9. Chapter 2. The Elements of Business
    1. 2.1 Predictability vs. Agility: Can They Co-Exist?
    2. 2.2 Who's Who in Business
    3. 2.3 Commerce
    4. 2.4 How Businesses Succeed
    5. 2.5 Do These Principles Apply to the Public Sector?
    6. 2.6 Business Leaders' Perceptions of IT
    7. 2.7 Too Much Management?
    8. To Do
  10. Chapter 3. The Science of Value
    1. 3.1 Cooperation
    2. 3.2 Engaging the Social Brain: Branding
    3. 3.3 The Cost and Value of Social Networks
    4. 3.4 Trust and Promises
    5. 3.5 Metrics
    6. To Do
  11. Chapter 4. The Key to Communication
    1. 4.1 Effective Communication
    2. 4.2 Discipline
    3. 4.3 Priming Others to Cooperate
    4. To Do
  12. Chapter 5. Building a Trusted Partnership
    1. 5.1 Who Is Your Customer?
    2. 5.2 Bootstrapping Business-IT Alignment
    3. 5.3 Building Trust: On Time, on Budget
    4. 5.4 Create Value
    5. 5.5 Applied Branding
    6. 5.6 Impact on the Organization
    7. To Do
  13. Chapter 6. Some Hints and Tips
    1. 6.1 How to Approach Business Leaders
    2. 6.2 How to Ask for Resources
    3. 6.3 How to Organize a Team
    4. 6.4 Reducing Firefighting
    5. 6.5 How to Say No
    6. 6.6 How to Approach Business Leaders with a Problem
    7. 6.7 Money to Attend a Conference
    8. 6.8 Champions
    9. To Do
  14. Chapter 7. Conclusion
    1. 7.1 Where to Begin
    2. To Do
    3. Please Assess This Book
  15. Appendix. Principles and Promises
    1. Principles
    2. Promises
  16. References
  17. About the Authors