The answers given in this section are one possible set of solutions. If your answers are different, it does not necessarily mean they are wrong – there are almost always many possible solutions that are equally satisfactory. If your answer is very different from ours you should discuss it with your tutor.
Figure E.1 The interview plan
a. How many bikes are purchased from suppliers at one time?
b. What happens usually when a bike is checked and how is the outcome recorded?
c. Is the process different for specialist bikes?
d. How do you cope when it’s Annie’s day off and you have to deal with ...