Introductory material for a new case study
This material can be used to practise the techniques introduced in the book; lecturers can find some example solutions on the book website, http://books.elsevier.com/manualsprotected/0750661232.
Introduction to the case study
Just the Job is a company that provides house cleaning services on a one-off basis, for example when people move house.
At the moment, when a potential customer contacts the Just the Job office, the receptionist books an appointment for the office manager to visit the property to be cleaned and give the customer a date and price for the job. Once these have been agreed, a booking form is filled out (see below); one copy of the form is given to the customer and two copies are ...
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