* The entire story, told in the words of the key executive involved, is reported in John P. Kotter and Dan S. Cohen, The Heart of Change: Real-Life Stories of How People Change Their Organizations (Boston: Harvard Business School Press, 2002), 18–20.
* From John Kotter and Holger Rathgeber, Our Iceberg Is Melting: Changing and Succeeding Under Any Conditions (New York: St. Martin’s Press, 2006), 30–31.
* Quoted in John P. Kotter and Dan S. Cohen, The Heart of Change: Real-Life Stories of How People Change Their Organizations (Boston: Harvard Business School Publishing, 2002), 144–146.
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