Measuring Public Relations Outcomes
Previous chapters noted the need for public relations professionals’ understanding and ability to measure the outcomes they hope to achieve in their campaign programming. This is not a new topic, yet it has taken on tremendous interest over the past 25 years as the profession sought to be able to demonstrate effectiveness. Public relations measurement, as noted in Chapter 3, often deals with what academics would call mediating or intermediary variables—things that will impact on the final business outcome but are not necessarily financial in nature. Organizational, brand, or product credibility is one of those variables; something that cannot be seen but can be measured and verified as a valid and ...
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