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A Pragmatic Guide to Competency

Book Description

Competency is the ability of an individual to perform their working activities. Competencies should be based on roles, rather than on job descriptions. This book shows how to assess competency in practical and effective ways to deliver productive organisations. Essential reading for IT managers and directors, consultants, and team leaders.

Table of Contents

  1. Copyright
  2. Dedication
  3. LIST OF FIGURES AND TABLES
  4. AUTHORS
  5. ACKNOWLEDGEMENTS
  6. PREFACE
  7. 1 INTRODUCTION
    1. COMPETENCY ASSESSMENT
    2. PEOPLE’S PERCEPTIONS OF THEIR OWN COMPETENCE
    3. COMPETENCE VERSUS CAPABILITY
    4. COMPETENCY FRAMEWORKS
    5. EVOLUTION OF COMPETENCE OVER TIME
    6. ASSESSMENT VERSUS AUDIT
    7. SCOPE OF THIS BOOK
    8. CONCLUSIONS
    9. REFERENCES
  8. 2 COMPETENCY FRAMEWORKS
    1. INTRODUCTION
    2. THE UKSPEC
    3. THE INCOSE COMPETENCIES FRAMEWORK
    4. SFIA
    5. THE ASSOCIATION OF PROJECT MANAGEMENT (APM)
    6. THE ASSOCIATION OF PROPOSAL MANAGEMENT PROFESSIONALS
    7. CHOOSING BETWEEN FRAMEWORKS
    8. CONCLUSIONS
    9. REFERENCES
      1. Framework information sources
      2. Other organisations
      3. Useful books
  9. 3 REQUIREMENTS FOR COMPETENCY ASSESSMENT
    1. INTRODUCTION
    2. REQUIREMENTS FOR AN ASSESSMENT PROCESS
    3. INTRODUCING THE UNIVERSAL COMPETENCY ASSESSMENT MODEL (UCAM)
    4. SELF-ASSESSMENT VERSUS THIRD-PARTY ASSESSMENT
    5. BEST PRACTICE
    6. BRINGING IT ALL TOGETHER – THE UCAM META-MODEL
    7. CONCLUSIONS
    8. REFERENCES
  10. 4 THE UNIVERSAL COMPETENCY ASSESSMENT MODEL (UCAM) PROCESSES
    1. INTRODUCTION
    2. THE UCAM PROCESSES – AN INTRODUCTION
    3. THE FRAMEWORK DEFINITION PROCESS
    4. THE FRAMEWORK POPULATION PROCESS
    5. THE ASSESSMENT SET-UP PROCESS
    6. THE ASSESSMENT PROCESS
    7. UCAM SUPPORT PROCESSES
    8. USING UCAM
    9. COMPETENCY OF ASSESSORS
    10. CONCLUSIONS
    11. REFERENCES
  11. 5 CASE STUDIES
    1. INTRODUCTION
    2. CASE STUDY 1 – GENERATING A NEW FRAMEWORK
    3. CASE STUDY 2 – EXECUTING THE ASSESSMENTS
    4. CASE STUDY 3 – EDUCATIONAL FRAMEWORK
    5. CONCLUSIONS
    6. REFERENCES
  12. APPENDICES
    1. APPENDIX A A SEVEN VIEWS SUMMARY OF THE UCAM PROCESSES
      1. INTRODUCTION
      2. OVERVIEW OF THE SEVEN VIEWS APPROACH
      3. THE SEVEN VIEWS OF UCAM
      4. REFERENCES
    2. APPENDIX B SUMMARY OF NOTATION
      1. INTRODUCTION
      2. CLASS DIAGRAMS
      3. USE CASE DIAGRAMS
      4. SEQUENCE DIAGRAMS
      5. ACTIVITY DIAGRAMS
      6. REFERENCES
  13. INDEX