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A Practical Guide to Learning Phone Skills

Video Description

This comprehensive phone skills video book is designed to help call centre staff, service providers, work experience students, and even ESL learners to improve their motivation, call skills and customer service skills. It provides the key interpersonal and customer service skills for inbound operators and will assist inbound and outbound operators to develop their professionalism. It will provide useful skills and strategies for managers and coaches The title realistic scenarios from banks, telecommunications and travel – a whole curriculum for new starters or skill development for experienced staff or those with special training needs. It is designed to be used self-paced, but can also be used in peer-coaching, team building and classroom facilitated courses.