Glossary
| Accomplishments | The outputs resulting from certain actions and behaviors. |
| Actuals | Current performance or knowledge (Rossett, 1987). |
| Anonymity | Characteristic of information such that its source (the author or the person who generated it) is not known to the analyst(s) or to any others. |
| Anticipated needs | Needs that are expected to prevail in the future. |
| Behavior | Actions of a person, or what people do (Harless, 1970). |
| Behavior Engineering Model (BEM) | A classic model for analyzing relationships among behaviors, accomplishments, and performance; identifies six variables that can be manipulated to change performance. |
| Behavioral interviews | A data-collection method that obtains information about what high performers do that makes ... |
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