Index
abbreviations
accept/except distinction
access/excess distinction
action statements
active voice
addition
advice/advise distinction
affect/effect distinction
“also”, use of
alternatives
“although”, use of
“and”, use of
apologies
applications, processing
appreciation, showing
approval, asking for
“as a result”, use of
attachments
attendance
bar charts
“because”, use of
believe/belief distinction
bereavement
big words
blame, avoiding
bullet points
“but”, use of
capital letters
car loan requests
carbon copy (“cc”)
e-mails
memos
cause and effect
charts
clarity
e-mail subject lines
improving
parallel form
simple words
tables
closing phrases
co-operation, appreciation of
co-operation/corporation distinction
complaints
complement/compliment distinction
concession
condolences
conference requests
confusing words
congratulations
letters of
modern and outdated expressions
useful phrases
“consequently”, use of
content of writing
contractions
contrast
copies, keeping
course or conference requests
courteous language
deadlines
“despite”, use of
difficult words
documents
congratulations
e-mail attachments
employee requests
enclosing
letters of appreciation
“due to”, use of
e-mails
abbreviations
action statements
attachments
capital letters
“cc” button
courteous language
identifying yourself
lack of immediate response
Out of Office Assistant
personal mail
practising your writing
PRC Triangle
referring to previous communication
short messages
spell checks
subject line
effect/affect distinction
“either . . . or . . .”, use of
emotions
employees
attendance
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