Contents
Chapter 1 Creating a Living Endowment for Ensuring Performance
Design an Evaluation Plan to Measure End Results and Your Return on Investment
Design, Develop, and Deploy the Intervention
Measure End Results and Calculate Return on Investment
Conduct a Performance Analysis
Chapter 2 Starting with the Desired End Results
Principles of the Work/Life Approach
Understanding and Clarifying What People Were Hired to Do
Understanding and Clarifying the Expected End Results of People’s Work
Understanding and Clarifying How the Expected Results Are Measured
Understanding and Clarifying the Needed Knowledge, Experience, ...
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