Foreword

This is the book we’ve all been waiting for! The Hewlett Packard LaserJet FutureSmart Firmware program described in this book—to revamp LaserJet firmware across the entire printer product line—shows how agile fulfills its promised benefits on a large, complex product delivery. Furthermore, the book is written by a team who did it—executive, program manager, and architect—not consultants (like me). The HP FutureSmart Firmware program (multiple products, four-year time frame) succeeded at many levels: It significantly contributed to the future of the LaserJet printer line, it changed an organization’s culture, it transformed investment from 95% “get the product out,” 5% innovation, to an incredible 40% to innovation (customer differentiation, ...

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