7Change That Works: The Process of Guiding Change
Learning Objectives
By the end of this chapter, you should be able to:
• Identify the reasons organizations change.
• Explain how understanding individual change styles can help managers engage employees in the organizational change process.
• List the three stages of the change process and the manager’s role at each stage.
INTRODUCTION
Change simply means that things are going to be different in the future. Change can be internal or external in nature. For example, a new vice president may take over your division and decide to change the way things are done to improve performance. These might ...
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