CASE STUDY #2
The following is an account of how an internal audit leads to the removal of a major source of risk through the identification of the cause of a 60% rework loop in the production cycle. This rework was generally carried out on the “off shift” at premium pay rates, over the normal 8–5 day rate of pay.
The organization performed four processes on client documentation:
- photocopying
- document categorization/sorting
- digital imaging
- database loading
During the initial internal audits of the processes, in preparation for the third-party certification audit, each process was audited and, during the audit of the digital imaging process, it was discovered that nearly 60% of the imaged work is rejected and has to be “reworked.” The auditor ...
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