16. W. Edwards Deming’s Theory of Management: A Model for Cultural Transformation of an Organization

Background on W. Edwards Deming

W. Edwards Deming was born in Sioux City, Iowa, on October 14, 1900, and died in Washington, DC, on October 20, 1993. He developed a theory of management called the System of Profound Knowledge that promotes Six Sigma management and is described in the remainder of this chapter.

Deming’s System of Profound Knowledge

Deming developed a theory of management that promotes “joy in work” through the acquisition of process knowledge (learning) gained from experience and coordinated by theory. This theory is called the System of Profound Knowledge (Deming, 1993; Deming, 1994). Joy in work doesn’t imply that every day ...

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